Template Monster - Website maintance premium packMar 16, 2022
rita armandi-of US
I contacted this company, explicitly explaining that my site was attacked by a virus.
They advised me to purchase the product, above mentioned, not only they did not solve the problem, which in fact i solved by myself eliminating the theme, but after 3 days when i was waiting for updates, they did not know how to proceed to restore the site and start my business.
Their messages were: "we are waiting for updates. We will contact you asap."
after 4 days i asked to be refunded, still today they don't answer adequately and repeat me
the same message
"we will contact you as soon as possible".
I am in contact with the authorities that manage the online security and i am determined to receive a refund.
Even 70% but at least a refund that explains their little loyalty and custumer care.
The basis of this company, from an internet search, both in arabia, the company that receives payments with new york office, phones do not answer. They will answer you from ukraine, and a thousand names in bulk.
It seems to be just an entry from a control unit with automatic answers.
A real scam !.
The ra site is clean, the suggestions of the siteground staff were exceptional (they reply immediately, competent and professional)
and the templatemonsters staff obviously in total silence