The Brick - Bad experience at store

Feb 05, 2022

Deepak Panchal — USA

Hello, Today I had visited The Brick store at 5800 McLaughlin Rd #2 to confirm my order which I had made on 30th Dec. I had few questions regarding warranty and I was discussing with customer service rep - Fatima. She was not sure about the answer and she reached out to sales manager Navi. Navi came to me and without knowing the actual question, became rude and threatened me that he will cancel order without my confirmation. He was very rude and not ready to listen, as I was threatened I wanted to record the audio conversation, to which got more angry and started shouting. I requested Fatima to connect me with other manager to which she mentioned that there is no customer service manager. I had to visit another brick store at 188 Clarence St, Brampton, wherein the store manager listened to me and had a word with Regional manager, post which he recommended me to connect with Kim - store manager at 5800 McLaughlin Rd. I had paid for my order. However, I would like to register a formal complaint towards the sales manager - Navi as he was very rude and threatened me at store. I would like to connect with someone who can follow up on my complaint. I am also going ahead and registering complaint at Canadian Consumer Protection Branch. my contact number is [protected]