Thomas Street Studios / Fusion Studios - Photo shoot which was cancelled and never recieved a refund

Apr 13, 2022

Matthew Grace-of Burnham on Sea, GB


I booked a session for my wife on the 26th of Feb in Birmingham for a shoot and was informed that I would have to pay £50 in order to secure a slot which I did.

However following reading through the small print of additional payment which was need to be paid in order to secure further support we cancelled well over the 7 days limit in order to get a refund.

However 2 months later I am still awaiting the refund.

When I call numbers I simply get a voice mail which I leave and no one ever replies and I have sent 3 emails and get an automated reply.

This is simply not good enough.

I would like a refund simple as that.

Matthew Grace