TK Maxx - Watches/ perfume

Feb 24, 2022

YN10-of Colchester, GB

Re: Poorly wrapped packaging, missing packaging

d Recently, I have purchased watches and Perfume from TK Maxx over the last few months,

The items were either poorly packaged in flimsy bags or parts of the product were missing. Consequently, the damaged items I had to return local store. I have raised this issue with Tk Maax- customer services on 01923 473561on various occasions. Each time I have been advised that it is a warehouse issue.

Additionally, I provisionally made contact with customer services when I placed an order for delicate expensive items to request secure packaging as soon as I placed the order. Each time Customer services assured me that items will be sent in boxes . Today, I experienced the same response regarding order - [protected]. Customer services advised me that the warehouse is a third party entry entity. It appears that TK Maax-online does not care if the items customers receive are securely packaged or not.