Trainline - MTCG travel insurance

May 18, 2022

Lyle Perkins-of US

I bought a return ticket from London to Bristol Temple meads for Friday the 20th 2022 returning Sunday 22nd May

My reason for travel was for work that has been cancelled.

I am currently unemployed and this was my first freelance job since November 2021 due to the pandemic

I took out travel insurance with ERV advertised on your site and offered prior to purchase (policy number below)

ERG-20220419-5073

The insurance implied flexibility for peace of mind incase something happened and was unable to travel.

I made a claim today 18th May and was declined only to receive the small print stipulating what circumstances are applicable. The list supplied seemed to cover only very dire situations that were not visible when I purchased the cover.

I am unable to refund my tickets as advised.

The price to change my ticket is a full price train ticket which is £20 more than my original ticket.

This is a very disappointing outcome and the service provided is very misleading.

I will pursuing this to the Ombudsmen as would not want anyone else to purchase suxh a poor product.

Yours

Mr L Perkins