Transportation Security Administration [TSA] - TSA agent at RSWFeb 06, 2022
Steve Marx-of US
On February 5th I traveled from RSW to MSP on Delta. I am a frequent flyer and am TSA pre-check. When I went through the pre-check line and reached the TSA agent, she tells me that I am not TSA pre-check. I tell her that I am and have my number to prove it but she tells me I am wrong and that I need to go over to the regular passenger screening line. I did not appreciate the TSA agent basically calling me a liar when in fact she was wrong and or your computer system was wrong.
TSA has to balance security and customer service. When you have an agent who behaves in an unprofessional manner this reflects poorly on your entire origination.