Trip.com - I have been waiting for 2 years for a flight refundFeb 09, 2022
Adarves67-of Cardiff, GB
Regarding flight from New York to Cardiff.
one-way ticket [protected]; HOWARD/KATHRYN]
Our sincerest apologies that you have to go all through this, I would highly suggest you contact KLM Royal Dutch as we already did our best in applying for a refund on your behalf
"I truly understand your frustration over what happened. Unfortunately, I am unable to inform you otherwise beyond what was already stated.
As you ticket was booked via a travel agent, this means I am unable to assist you with your request.
The travel agent has ownership of it, and therefore I recommend you contact your travel agent directly so that they can inform you further.