- Flight reschedule

Mar 17, 2022

Andressa Bet-of US

I'm very disappointed with this travel agency.

First, my flight time changed just by 10 minutes and I accept this change as this was a minor change.

Now I have been informed that the airline reschedule my flight to next day. I cannot accept this new arrangement and I cannot travel on this date. This is a major change to my trip.

I requested full refund and the agency doesn't want to give me full refund.

I have checked the airline policy and they do offer full refund for involuntary changes to our flight. I have checked the law in Brazil and I have the right to not accept if the airline reschedule my flight to another date and receive full refund.

This agency is acting against the law and doesn't want to give my refund.