Tsogo Sun Hotels - I am complaining about your airport transfers

Mar 03, 2022

Ntombi Mponda-of US

I am booked at the Sandton Sun for three nights starting today. When I made my booking I requested for airport transfers of which I got an email confirming my pick up at the airport when I land. This morning I land at the airport and there is no airport transfers. I have phoned the hotel twice to ask what is going on and they keep telling me the driver is here. I have also asked them call me and he hasn’t called all pitched up. I have phoned the concierge desk three times. This is really not the service I expected. I have meetings at your hotel and now I will be late because of a pick up that didn’t arrive on time and is also unapologetic about it. When I book at the DaVinci I get far much better service than this. Did I mention that I got the email confirming only after I phoned asking why I haven’t received any confirmation for my transfer. I am very disappointed. I haven’t even arrived at the hotel to enjoy my stay and already the service is so poor.

Disappointed hotel guest. Mrs N Mponda