Tsogo Sun Hotels - Poor service

Jan 27, 2022

Telani Brink-of Pretoria, Gauteng, ZA

We spent a night at the Silver sand casino and hotel on the 23-24 December 2021.

What a disappointment. The bath tab leaked. The bed had seen better days and the hotel's music never stopped playing. Then after very little sleep we were looking forward to a nice breakfast...but what a disappointment we had 2 breakfast choices that the total on the pathetic a la carte menu offered to us by unfriendly looking ...TO tired and not in the mood for work.

When we finally received our cold meals looking not at all tasty we received takeaway salt and pepper packets...the excuse : covid. Really we had dinner at one of the restaurants the night before and had full salt and pepper shakers to use.

The overall experience was a great disappointment and we will definitely not book at one of your hotels in the near future.

Bad service is hard to get over especially if you pay top dollar and get nothing for that.

Regards

JOHAN VAN NIEKER.

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