Woolrich - Can not get my refund for the returned product shipped back to Italy

Mar 15, 2022

Ahmet Karaoglu-of Frankfurt, DE

Hello,

I have orderred 2 jackets for my wife back in January 2022 with the order number WRDEAT_[protected]. I have kept one of them and retunred the other one which costs 385,00€. It is returned succesfully on 01.02.2022 at 12:22. It is been 45 days passed but I cannot get my money back. I have raised my complaint 4/5 times to customer survice and no realistic updates I am receiving. In every call I gave I am having an information that they sent the information internally and they will get back to me ASAP. Then nothing happens.

My experinece with Woolrich is a real disaster because of their return policy.