XDP UK - Delivery did not receive my item

Apr 21, 2022

Boys0413 -of US

I'm not happy I ordered some bedroom furniture for myself. I got a txt and a email saying that there would be coming on 8 April at 4.20 to 6.30...the app did not update and could not track the driver. So I emailed the seller and said there would update the system Monday 11 the April when there went back to work. So Monday came and I looked saying there delivery that day but didn't. So I went onto XDP and it say it got delivered Friday 8 April and someone else has signed it because it was not my signature and I think the driver has made a boo boo. So anyway contact seller made a case open and then closed the case saying I got the items which I did not. I'm fuming because I've got no drawers and no money back to claim my refund which I would like back.