Zavvi - Advent calendar costing £55

Nov 20, 2021

Chris3001 — Walsall, United Kingdom

Ordered at the end of September I bought a £55 five nights at Freddy's advent calendar. I received no email to say it was posted but Zavvi stated order was completed. Tracking number not recognised by parcel force and when the did locate, they stated it was in the warehouse. Zavvi told me to wait 14 days.

Nothing.

Zavvi the stated to wait 30 days.

Nothing.

20 messages later they refuse to refund or resend due to the "new warehouse having issues" I am still paying the £55 in sit installments and £55 I'd a lot of menu to me. They refuse to call me and refuse to do anything. I have left abrefire on Truspilot, they just say message them. I have messaged the 20 times but keep being told to wait. Disgusting.